At Artv4all, we are committed to delivering high-quality artwork and ensuring customer satisfaction. We understand that art is a personal experience, and we strive to make every purchase a fulfilling one. If you are not completely satisfied with your order, we offer a straightforward refund process to provide peace of mind.
Satisfaction Guarantee
Your satisfaction is our priority. If your order does not meet your expectations, we are here to help. Below is our refund policy to ensure a smooth and fair resolution.
Eligibility for a Refund
To qualify for a refund, please ensure the following conditions are met:
- Timeframe: You must request a refund within 14 days of receiving your order.
- Condition of the Artwork: The item must be returned in its original condition, without damage or alterations.
- Reason for Return: While not required, we appreciate feedback on why the artwork did not meet your expectations. This helps us improve our services.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Custom or commissioned artwork (unless damaged or defective upon arrival).
- Digital downloads and non-physical items.
- Items that have been altered, used, or damaged after delivery.
How to Request a Refund
Requesting a refund is simple and hassle-free:
- Contact Us – Email us at [email protected] with your order number, photos (if applicable), and a brief reason for the refund request.
- Review Process – Our team will assess your request within 2 business days and provide instructions on returning the item (if required).
- Refund Approval – Once approved, we will process your refund to the original payment method within 3-5 business days after receiving the returned item.
Exchanges & Replacements
If you received a damaged or defective item, we offer a free replacement or exchange. Please contact us within 7 days of receiving your order, and we will arrange for a swift resolution.
Our Commitment to You
At Artv4all, we believe in transparency and fairness. Our refund policy is designed to protect both our valued customers and the integrity of our artistic creations. If you have any concerns or special circumstances, please reach out—we’re happy to work with you.
For any questions, feel free to email us at [email protected]. We’re here to ensure your experience with us is nothing short of excellent.